Terms of Service

CloudOffice.co.in

Effective Date: June 4, 2026
Last Updated: June 4, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by CloudOffice.co.in (“CloudOffice”, “Company”, “we”, “our”, or “us”).

By accessing our website or using any CloudOffice service, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Definitions

For the purposes of these Terms:

Account means the customer account created to access CloudOffice services.

Customer means any individual, business, organization, or entity using our services.

Services means all products and solutions offered by CloudOffice, including but not limited to:

  • Tally on Cloud Hosting
  • Remote Desktop Services (RDS)
  • Windows Based Cloud Servers

User Data means any data, files, applications, databases, or content uploaded, stored, or processed by the customer.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into binding agreements to use our services.

If you are acting on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Service Provision

CloudOffice provides hosted cloud infrastructure and remote desktop solutions.

We reserve the right to:

  • Modify service features
  • Upgrade infrastructure
  • Improve security measures
  • Change service configurations
  • Discontinue specific offerings where necessary

We will make reasonable efforts to provide advance notice of significant changes where practicable.

4. Account Responsibilities

Customers are responsible for:

  • Maintaining the confidentiality of account credentials
  • Restricting unauthorized access
  • Ensuring accurate account information
  • Monitoring activities performed under their account

You are solely responsible for all activities conducted using your account credentials.

5. Customer Data Ownership

All User Data remains the sole property of the Customer.

CloudOffice does not claim ownership of:

  • Tally Data
  • Accounting Records
  • Business Documents
  • Databases
  • Hosted Applications
  • Customer Files

CloudOffice acts solely as a service provider facilitating storage, hosting, and remote access.

6. Limited Access to Customer Data

CloudOffice personnel may access customer systems only:

  • Upon customer request for technical support
  • To perform maintenance activities
  • To investigate security incidents
  • To comply with legal obligations

Such access will be limited to what is reasonably necessary.

7. Software Licensing Responsibility

Customers are solely responsible for ensuring valid licenses for software installed or used within their cloud environment, including but not limited to:

  • TallyPrime
  • Microsoft Office
  • Windows Applications
  • ERP Software
  • Third-Party Applications

CloudOffice does not provide legal advice regarding software licensing and assumes no liability for licensing violations committed by customers.

8. Acceptable Use

Customers agree not to use CloudOffice services for:

Illegal Activities

Including but not limited to:

  • Fraud
  • Money laundering
  • Identity theft
  • Unauthorized surveillance
  • Cybercrime

Malicious Activities

Including:

  • Malware distribution
  • Ransomware
  • Viruses
  • Phishing campaigns
  • DDoS attacks

Prohibited Content

Including:

  • Child exploitation material
  • Terrorist content
  • Copyright infringement
  • Pirated software
  • Illegal gambling operations
  • Content prohibited under applicable law

Resource Abuse

Including:

  • Excessive CPU abuse
  • Cryptocurrency mining without written approval
  • Network scanning
  • Service disruption attempts

CloudOffice reserves the right to suspend or terminate services immediately where misuse is detected.

9. Payment Terms

Billing

Services may be billed:

  • Monthly
  • Quarterly
  • Semi-Annually
  • Annually

As specified in the applicable order or invoice.

Due Dates

Invoices are payable on or before the due date mentioned on the invoice.

Taxes

All applicable taxes, including GST, shall be borne by the customer unless otherwise specified.

Late Payments

Failure to make timely payments may result in:

  • Service suspension
  • Restricted access
  • Service termination

10. Suspension of Services

CloudOffice may suspend services without prior notice if:

  • Payment remains overdue
  • Security risks are detected
  • Terms are violated
  • Government or legal authorities require suspension
  • Customer activity threatens platform stability

Service restoration may require payment of outstanding dues and resolution of violations.

11. Backups

Where backup services are included:

  • Backups are provided on a best-effort basis.
  • Backup frequency and retention depend on the purchased plan.

Customers remain responsible for maintaining independent copies of critical business data.

CloudOffice shall not be liable for data loss arising from failure of customer-maintained backup procedures.

12. Service Availability

CloudOffice aims to maintain high service availability but does not guarantee uninterrupted access.

Service interruptions may occur due to:

  • Maintenance
  • Hardware failures
  • Software updates
  • Internet disruptions
  • Third-party infrastructure failures
  • Force majeure events

Availability commitments, if any, are governed by the applicable Service Level Agreement (SLA).

13. Data Protection and Privacy

CloudOffice processes personal data in accordance with its Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023.

Customers are responsible for obtaining any necessary consents from their own employees, customers, vendors, or users whose data may be stored on CloudOffice systems.

14. Limitation of Liability

To the maximum extent permitted by law:

CloudOffice shall not be liable for:

  • Loss of profits
  • Loss of revenue
  • Business interruption
  • Loss of goodwill
  • Loss of data
  • Indirect or consequential damages

CloudOffice’s total liability arising from any claim shall not exceed the amount paid by the customer for services during the three (3) months immediately preceding the event giving rise to the claim.

15. Indemnification

Customers agree to indemnify and hold harmless CloudOffice, its employees, directors, partners, and affiliates from claims, liabilities, damages, losses, and expenses arising from:

  • Customer misuse of services
  • Violation of these Terms
  • Violation of applicable laws
  • Infringement of third-party rights

16. Termination

By Customer

Customers may terminate services by providing written notice and following applicable cancellation procedures.

By CloudOffice

CloudOffice may terminate services immediately if:

  • Terms are violated
  • Illegal activity is detected
  • Non-payment persists
  • Continued service poses security risks

Upon termination, customer access may be disabled and stored data may be deleted after the applicable retention period.

17. Force Majeure

CloudOffice shall not be liable for delays or failures caused by events beyond its reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • War
  • Government restrictions
  • Internet backbone failures
  • Power outages
  • Cyberattacks affecting upstream providers

18. Intellectual Property

All content on CloudOffice.co.in, including:

  • Logos
  • Branding
  • Website content
  • Graphics
  • Documentation

is the property of CloudOffice or its licensors and may not be copied, reproduced, or distributed without prior written permission.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Thane, Maharashtra, India.

20. Amendments

CloudOffice reserves the right to update these Terms at any time.

Revised Terms will be posted on this page with an updated effective date.

Continued use of services after publication constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms, please contact:

CloudOffice.co.in

Email: info@cloudoffice.co.in
Website: https://cloudoffice.co.in