Privacy Policy

CloudOffice.co.in

Effective Date: June 4, 2026
Last Updated: June 4, 2026

CloudOffice.co.in (“CloudOffice”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers, website visitors, and users of our cloud hosting services. This Privacy Policy describes how we collect, use, store, process, and protect personal data in compliance with the provisions of the Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”), along with other applicable laws.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. About Us

CloudOffice.co.in provides:

  • Tally on Cloud Services

  • Remote Desktop Services (RDS)

  • Windows Based Cloud Hosting Solutions

  • Hosted Business Applications

For the purposes of the DPDP Act, CloudOffice acts as a Data Fiduciary with respect to personal data collected directly from customers and website users.

2. Personal Data We Collect

We collect only such personal data as is necessary to provide our services and operate our business.

Information You Provide

When you:

  • Register an account

  • Request a quotation

  • Purchase a service

  • Contact support

  • Submit forms on our website

We may collect:

  • Full Name

  • Company Name

  • Email Address

  • Mobile Number

  • Billing Address

  • GST Number

  • Payment Details

  • Communication Records

Information Collected Automatically

When you visit our website, we may collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Date and Time of Access

  • Website Usage Information

  • Login and Authentication Records

Information Stored on Hosted Servers

Customers may upload or store:

  • Accounting Data

  • Tally Data

  • Business Documents

  • Databases

  • Employee Information

  • Customer Records

  • Business Applications

Such data remains under the control of the customer. CloudOffice processes such information solely for providing hosting and technical support services.

3. Purpose of Processing Personal Data

We process personal data only for lawful purposes, including:

  • Creating and managing customer accounts

  • Delivering purchased services

  • Providing technical support

  • Billing and payment processing

  • Customer communication

  • Service monitoring and maintenance

  • Security and fraud prevention

  • Legal and regulatory compliance

  • Service improvement and analytics

We do not sell personal data to third parties.

4. Consent

Where required by law, we obtain your consent before collecting or processing personal data.

By:

  • Creating an account,

  • Submitting forms,

  • Requesting services, or

  • Using our website,

you consent to the collection and processing of your personal data as described in this Privacy Policy.

You may withdraw consent at any time by contacting us, subject to legal, contractual, or operational requirements.

5. Processing of Children’s Data

Our services are intended for businesses and adults.

We do not knowingly collect personal data from individuals under 18 years of age.

If we become aware that personal data of a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.

6. Data Security

We implement reasonable security safeguards to protect personal data against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

  • Loss

Security measures may include:

  • SSL/TLS Encryption

  • Firewall Protection

  • Access Control Systems

  • Multi-Factor Authentication

  • Security Monitoring

  • Server Hardening

  • Backup Systems

While we strive to maintain secure systems, no method of transmission or storage can be guaranteed to be completely secure.

7. Data Sharing and Disclosure

We may share personal data only with:

Service Providers

Such as:

  • Payment Gateways

  • Cloud Infrastructure Providers

  • Email Service Providers

  • Technical Support Vendors

Legal Authorities

When required:

  • By law

  • Court order

  • Government request

  • Regulatory authority

Business Transfers

In connection with:

  • Merger

  • Acquisition

  • Restructuring

  • Sale of assets

Any such transfer will be subject to appropriate confidentiality and security measures.

8. Cross-Border Data Transfers

CloudOffice may utilize infrastructure or service providers located outside India.

Where personal data is transferred outside India, we will take reasonable measures to ensure compliance with applicable legal requirements and security standards.

9. Data Retention

We retain personal data only for as long as necessary:

  • To provide services

  • To comply with legal obligations

  • To resolve disputes

  • To enforce agreements

Upon termination of services, customer data may be retained for a limited period for backup, compliance, billing, or security purposes.

Thereafter, data may be securely deleted or anonymized.

10. Your Rights Under the DPDP Act, 2023

Subject to applicable law, you may exercise the following rights:

Right to Access Information

Request information about:

  • Personal data collected

  • Purpose of processing

  • Data sharing activities

Right to Correction and Erasure

Request:

  • Correction of inaccurate information

  • Updating incomplete information

  • Deletion of personal data where applicable

Right to Withdraw Consent

Withdraw previously provided consent for processing personal data.

Right to Grievance Redressal

Raise concerns regarding the processing of personal data.

Right to Nominate

Nominate another person to exercise your rights in the event of death or incapacity, as permitted under applicable law.

11. Cookies and Similar Technologies

We may use cookies and related technologies to:

  • Improve website functionality

  • Maintain login sessions

  • Analyze website traffic

  • Enhance user experience

Users may disable cookies through browser settings; however, some features may not function properly.

12. Grievance Redressal Officer

In accordance with the Digital Personal Data Protection Act, 2023, users may contact our Grievance Officer regarding privacy-related concerns.

Grievance Officer
CloudOffice.co.in

Email: privacy@cloudoffice.co.in

We will make reasonable efforts to respond within the timelines prescribed under applicable law.

13. Data Breach Notification

In the event of a personal data breach that is likely to impact users, CloudOffice will take appropriate steps as required by applicable law, including notifying relevant authorities and affected individuals where required.

14. Third-Party Websites

Our website may contain links to third-party websites.

CloudOffice is not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of those websites independently.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will be published on this page along with the revised “Last Updated” date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For questions regarding this Privacy Policy or the processing of personal data, please contact:

CloudOffice.co.in

Email: info@cloudoffice.co.in
Website: https://cloudoffice.co.in